Courses and workshops
Communication and crises
Stay clear when situations become difficult.
Who it is for
Individuals, professionals and teams
Format
90 minutes
Communicate clearly, respectfully and effectively
A sensitive conversation, conflicting expectations or a team conflict: effective communication needs clarity, self-regulation and respect for boundaries.
- Prepare and structure conversations
- Express your needs clearly and set boundaries
- Navigate difficult conversations and de-escalate conflict
- Manage your own reactions under pressure
The psychological first-aid course complements this offer for exceptional events. Emergency psychology and specialist consultation can also be requested separately.
Before booking
Dates are agreed individually. Fees are set out in a written quotation. Payment is due within 20 days unless agreed otherwise. Please read the course cancellation conditions before confirming a booking.
For an enquiry, the course topic, approximate group size, preferred location and time period are sufficient. Please do not include identifiable case histories or confidential health information.